To get the most out of Claire, especially when launching a new property, a little bit of timing can make a big difference. Here’s what you need to know about how Claire gets her information, and how to keep it accurate and up to date.

🚀 When Launching a Property

Give Claire a head start.
When launching a property, try to allow a couple of hours before it hits the major advertising portals. This gives Claire time to:

• Receive the data

• Begin AI training

• Generate ad copy
  We’ll send the ad copy back to you ASAP so you can use it in your marketing and listing description — before enquiries even start rolling in.

🔌 How Claire Receives Property Data: XML vs API

Claire uses two main sources to gather information from your CRM: XML and API. Here's how they work and what they mean for you:

📄 XML Feed

• Based on the standard realestate.com.au format

• A one-way feed from your CRM to us

• Includes core property information (address, type, features, price, etc.)

• Also provides property photos

• Limited in scope – no advanced data like contracts or custom prices

🔁 API Feed

• A two-way connection

• Allows us to pull more detailed information, such as:

  • Custom/Quote Price

  • Contract of Sale

  • Pest or building reports

• More dynamic — but it still relies on XML to trigger the update

🔄 Keeping Information Up to Date

If you update something important in your CRM — like the Quote/Custom Price — it won’t automatically push that change to Propic via API.

To trigger the update:

1. Edit a portal field (e.g. the listing description)

2. Save the listing to generate a fresh XML
   This action tells the system there’s been a change, which then triggers the API to refresh the extra data Claire needs.

This ensures that Claire responds to buyer enquiries with up-to-date, accurate information — immediately.

🌙 Nightly API Sync (Fallback Option)

If nothing is manually triggered, we do a full API sync every night at midnight.
However, we don’t recommend relying on this — if something important changes (like the price), waiting until the next day isn’t ideal for responding to active buyer interest.

✅ Best Practice

• Launch property to Claire before the portals

• Trigger a refresh any time you update key info (e.g. Quote/Custom Price)

• Don't rely solely on the overnight sync

This way, Claire always sounds smart, professional, and completely up to date in every response.