Claire is smart — really smart. One of her helpful features is the ability to have price conversations with potential buyers when they ask about the price of a property (and you may not have it displayed on REA & Domain). But how Claire responds depends on how your CRM is set up and what information is available.

⚙️ CRM Setup: Quote/Custom Price Field

When we first configure your Claire account, we’ll ask if you’re using a Quote Price, Customer Price, or similar field in your CRM. The exact name of this field can vary depending on which CRM you use, but this is the key price field Claire will use in conversations.

🧠 Price Field Hierarchy – What Claire Uses (and Doesn’t)

Claire follows a clear hierarchy when deciding which price field to use for a response:

🔄 Keeping the Quote Price Up to Date

Important!
If you update the Quote/Custom Price text in your CRM, it won’t automatically send that change to Propic.

To push the update through, you’ll need to trigger a refresh by editing a portal field (like the property description) and saving the listing. Just a small change (e.g. adding a space or word) will do the trick.

This ensures Claire is always using the most current price when responding to buyers.

💬 Need Help?

If you’re unsure which field is being used in your CRM, or need help updating pricing info, just reach out to support@propic.ai — we’re happy to help you get it sorted.