We’ve introduced a new feature that gives your office more flexibility over how Concierge emails are handled. Instead of all those emails landing straight in an agent’s inbox, you can now choose to redirect them to another email address that better suits your workflow.

✨ What is the Email Redirect feature?

Our system generates a range of emails as part of the listing and enquiry journey — usually these go directly to the listing agent, and sometimes a second contact is CC’d. We now, you can request that any of these emails be sent somewhere else — for example:

• A shared admin inbox

• An unmonitored email account you check weekly

• Another team member who actions enquiries or reporting

📨 Which emails can be redirected?

You can choose to redirect one or more of the following:

• AI Agent Video Email

• Campaign Summary Report – Vendor Live View: Weekly (Monday) Report of Listing activity with the AI

• Customer Portal/Enquiry Response Copy: Copy of Customer Enquiry Response sent

• Enquiry Summary & Data Detective: purchaser data match, additional information from data sources and your crm on who the enquirer might be

• GR Maturity Avatar Video

• Microsite/Website Chat Summary & Lead: When a customer has a further chat with the AI, a lead is generated and sent to the agent

• New Enquiry But I Have No Listing – Unable to respond: A new enquiry was received to answer but we were unable to answer because we do not have the listing information sent to us from your CRM

• New Listing (QR Code) Email: Confirmation new listing has been received and processed, includes QR code that can be used in your marketing to point customers to the microsite for further conversations

• Vision – Advert Copy Writer: Advert text using AI and images you can use in your marketing

✅ Additional Benefits of Forwarding Concierge Emails:

1. Reduces agent inbox overload

   • Keeps agents focused on hot leads and critical conversations, not automated notifications.

2. Improves internal workflows

   • Automatically routes emails to the right team (e.g. marketing, admin), so actions like updating ads, or replying to clients don’t get missed.

3. Supports centralised marketing

   • Campaign summary emails and video links can go straight to your marketing team for social scheduling or vendor reporting, without needing to be manually forwarded.

4. Helps track performance and compliance

   • Admins or office managers can monitor enquiry activity and agent responsiveness without relying on agents to forward or share info.

5. Minimises risk of missed leads

   • Ensures that even if an agent is away or unavailable, someone in the team still receives the key emails and can action them.

6. Better control over branding and output

   • Teams can check the quality and consistency of content (like video emails and advert copy) before it reaches the public or vendors.

✅ How do I set it up?

It’s easy — just email us with the following info:

1. Your office name

2. Which email(s) you'd like redirected

3. The new destination email address for each

We’ll update your settings and let you know once everything’s in place.

🔁 Can I change it later?

Absolutely. Just reach out and we can update or remove redirects at any time.