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Example 1:

1^st January, 2020

{Tenant First Name} {Tenant Last Name}

{Tenant Adddress}

Dear {Tenant First Name},

In 2020, we are incredibly lucky to have the opportunity to be a part of an industry first in the property management sector.

You, our valued tenants can now utilise “Claire” software in your rental properties.

Here is an opportunity to use the latest technology to make it easier for you as a tenant to communicate with us, ask questions and make requests.

With SMS and Web Form, you can ask an extensive range of questions about your tenancy and submit maintenance requests.

• Bond information
• Rental ledgers
• Rent & lease enquiries
• Submit maintenance requests
• Find out who to contact in an emergency
• Sending a request to the tradesman directly in an emergency
• Inspection enquiries
• Give notice to vacate your rental property

Using your preferred platform, get the answers you need exactly when you need them. 24 hours a day, 7 days a week.

Click here [insert website of maintenance Web Form] to submit a Maintenance request

Start to SMS your enquiry to “ Claire “ on 0488 849 655

We ask that you use this service for all of your maintenance requests and general enquiries. We are still available and the requests you make and the information you seek through “Claire” is sent to your property manager directly and no follow up will ever be missed. 

Please view the attached documents if you have any questions.

Kind Regards

Your Property Management Professional

Example 2

1^st March, 2020

{Tenant First Name} {Tenant Last Name}

{Tenant Address}

Dear Tenant,

In support of our ongoing objective to achieve continuous improvement in our customer service delivery, we have invested in a suite of tools that use Artificial Intelligence (CLAIRE) to operate our first line of response to your queries.

The driving force behind this investment is to ensure that we are receiving and responding to your communications with us via SMS or Web Form, in an informative and timely fashion.

Click here [insert website of maintenance Web Form] to submit a Maintenance request

Start to SMS your enquiry to “ Claire “ on 0488 849 655

What does this mean to you?

In essence, the main difference you will notice is an improved time frame in our responses back to you - which will also free up the Property Managers to concentrate on the personal discussions where required.

Secondly, you may see mention of CLAIRE in a number of our communications - so please be aware that CLAIRE is the artificial intelligence solution working in the background to help us improve our service to you.

Finally, you may feel that some of our responses are brief and to the point, but this is just the process of identifying the main themes of your communication and delivery an appropriate response.

We look forward to any feedback you may wish to provide, and trust that we are determined to work smarter, so we can focus on delivering an improved service to you.

Kind regards

Property Manager Name

Agency Name

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