1^st January, 2020

{Supplier First Name} {Supplier Last Name}

{Supplier Address}

Dear {Supplier First Name},

We are incredibly lucky to have the opportunity to be a part of an industry first in the property management sector.

Our valued tenants can now utilise “Claire” AI software in their rental properties.

With SMS, Web Form and Email available, tenants can now ask an extensive range of questions about their tenancy and submit maintenance requests.

• Bond information
• Rental ledgers
• Rent & lease enquiries
• Submit maintenance requests
• Find out who to contact in an emergency
• Sending a request to the tradesman directly in an emergency
• Inspection enquiries

Using their preferred platform, tenants can get the answers they need 24 hours a day, 7 days a week.

We have requested that all property management enquiries from all our tenants come through this platform, including maintenance requests.  As one of our valued suppliers, we wanted to make sure you are aware that this is happening and you will receive maintenance requests and urgent contact from our tenants using an automated service, via SMS and email.

We are still available and the requests the tenants make and the information they seek through “Claire” is sent to us directly. 

In order to roll out this product, we ask that our suppliers be aware and respond promptly to tenant enquiries. Please note, our existing policy regarding approval of works still applies for non-urgent maintenance requests.

Kind Regards,

Your Property Management Professional